Terms and conditions
Payments for tours are collected while booking.
Cancellations or change of reservations by customers
Tours operated by Iceland Highlights which have been prepaid online have a 10 % cancellation fee (that means a 90 % refund) when cancelled more than 24 hours prior to departure. When a cancellation is received less than 24 hours prior to the departure the full price of the tour will be charged and no refund will be made. (This cancellation policy may also apply when a tour has been booked through a third party.) Partner tours have different cancellation policies. Please see details in the tour descriptions.
When a passenger is not present at the submitted pickup place at the beginning of the pickup time, the driver-guide is obliged to continue the pickup of other passengers and is allowed to start the tour without the missing passenger (in order to not delay the tour for the rest of the passengers). This is considered a “No Show” and no refund will be provided.
Right to alter or cancel tours
Iceland Highlights reserves all rights to delay, alter or cancel tours due to weather or any unsafe conditions for safety reasons.
There is a minimum number of passengers set for standard Day Tours, this number is stated in the tours’ description. Iceland Highlights has the right not to operate a tour when the minimum number of passengers has not been reached.
Refunds of Day-tours cancelled before departure by Iceland Highlights. When a tour has been prepaid online, a full refund will be issued unless the customer wishes to re-book for an alternative date.
Refunds of delayed, altered or shortened tours after the departure
When a tour is delayed due to weather, any unsafe travel conditions or unforeseen circumstances, no refunds are provided if the tour still operates. When the tour is altered or shortened after the departure due to weather, any unsafe travel conditions or unforeseen circumstances a partial refund is provided. The percentage of the refund is calculated according to how much of the initial itinerary has been completed.
All entrance fees within the tours are included in the tours prices, unless stated otherwise in the description of the tours.
Drinks or other refreshments are not included in the tours.
Pick-ups / drop-offs
Pick-ups are included in the tour prices and are provided from most of registered hotels, hostels and guesthouses in Reykjavik (NOT neighborhood towns such as Hafnarfjörður, Kópavogur, Seltjarnarnes, Garðabær, Mosfellsbær and others). If you need help to find the closest hotel to your private accommodation, do not hesitate to contact us. Please be ready outside the hotel or in the lobby; if there is no lobby please be ready outside the building from the beginning of the pickup time.
Pick-up times are given in the tours’ descriptions and generally take 30 minutes However, due to traffic conditions or having to locate clients, pickups may take longer.
Please make sure you do not board another companies van or coach, some do not check your voucher and if you are not at the designated pick-up location, we must continue with our pick-up to not delay the tour for other customers.
Drop-offs are provided at the same places as pick-ups unless otherwise arranged with the driver/guides.
All tours are guided in English.
No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes – force majeure. The estimated duration of tours as indicated on our website, is standard times and can vary according to road or weather conditions. Punctuality is a key objective to Iceland Highlights’ operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.
When a passenger has any special needs or requests, please notify Iceland Highlights as soon as possible. We try to fulfill our customers’ wishes at all times.
Comments or Complaints
Iceland Highlights welcomes all clients to comment and provide feedback on the tours; the recommended way is to send us an email to firstname.lastname@example.org We always strives to provide the best service possible. If you are not satisfied with the services for any reason please contact us as soon as possible. Thank you for reading through terms and conditions of Iceland Highlights. We welcome you to participate on our tours. Do not hesitate to contact us via phone daily 8:30 am – 10:00 pm GMT, emails will be answered during office opening hours: Monday – Sunday: 8:30 am – 6:00 pm GMT
The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Iceland.